Questions

Setting 1 (Acute) has a duration of 60 minutes, Setting 2 (Preventative) has a duration of 20 minutes.

Cefaly is recommended to be used for one 20-minute session daily as a preventive measure.

If at any moment you feel the intensity is too strong for you, simply press the button to stabilize the intensity or you can even remove the device to stop the session.

Yes, by pressing and holding the button you can quickly ramp up to a desired intensity level. This can be repeated until the maximum intensity has been reached.

An electrode with a magnetic connection is used with the Cefaly. One electrode can be reused up to 20 sessions.

Before applying the electrode, the skin on the forehead should always be cleaned and degreased thoroughly with soap and water. As long as the electrode adheres well to the skin on the forehead, it can be used.

Once the session ends, the electrode should be stuck back onto its clear plastic backing sheet and stored in its pouch.

Do not leave the electrode unpackaged in a dry place. It will lose its hydration and will no longer function properly. A few drops of water from the tap on the electrode gel will rehydrate it and help prolong its use.

It takes approximately 180 minutes (3 hours) to fully charge the battery of the Cefaly. It is important that you fully charge the Cefaly before your first session.

The use duration at full charge ranges from 5 to 10 hours of stimulation depending on the programme used for each session. It is therefore recommended to charge the battery at least every 5 sessions.

If the Cefaly emits a long beep when you press the button, this means the battery charge is too low and you must re-charge it for at least 5 minutes to be able to get one session.

The sensation produced by Cefaly is strange and unusual, but most people get used to it quickly after a few sessions. However some people are more sensitive and may find the sensation produced by the Cefaly painful. If this is the case for you, simply press the button during the session when the sensation becomes slightly uncomfortable to limit its intensity.

Only 1.25% of patients cannot stand the sensation produced by Cefaly and therefore are unable to carry out the treatment properly.

We recommend that you do not use the Cefaly in the following situations:

• Subjects with implanted metallic or electronic device in the head
• Subjects suffering from pain of unknown origin
• Subjects who have a cardiac pacemaker or implanted or wearable defibrillator. This may cause interference with pacing, electric shock, or death

You should ask a doctor before using the Cefaly if you are, could be or could become pregnant.

The Cefaly device is guaranteed for 2 years from the date of purchase. Keep your invoice or till receipt safe as this is your proof of purchase and the date marked on it shall be deemed the date of purchase.

This 2-year guarantee does not cover accessories such as batteries, electrodes and preparation products ("Prepare"), nor any damage resulting from the device being struck, dropped or damaged in any other way that may prevent it from working properly. Devices that have a cracked, broken or bent box or a box that shows signs of physical damage shall therefore not be covered by the guarantee. This also applies to devices that have had their contact parts bent or crushed by force.

During the guarantee period, the device may, depending on the severity of the fault, either be repaired free of charge via an approved repairer or replaced.

Cefaly is not currently reimbursable via the social security system and therefore is not listed in the catalogue of approved medical devices. However it is becoming increasingly apparent that certain health insurance companies and mutual funds are partially funding this treatment and may do so on a case-by-case basis.

We therefore advise that you write to your insurer or health care in order to ask them if they will help you with the cost of Cefaly. Explain your migraine problem and the benefits that the device brings you. Make sure you to attach a prescription along with a copy of the invoice to your letter.

The average delivery time is one to two working days.

Cefaly devices are delivered by courier. Your item will be delivered within a one-hour-slot and you will be informed of this by text/email. This text/email will also allow you to contact the courier to arrange re-delivery of your parcel at a convenient time. When you place your order, you can also choose a delivery address where you know someone will be available to receive it (workplace, parents' address, etc.).

We accept various forms of payment:

• Credit card: Visa, Mastercard or American Express
• Paypal
• Check

The payment stage is not completed on the Cefaly website, but instead on a specialist banking website: "Ogone". This is one of the largest and most efficient operators in Europe. We have never received any complaints relating to any problems with Ogone.

No, the Cefaly II offers the same intensity ramp up and thus the preventive treatment is the same as the Cefaly I. But, Cefaly II is different in that a patient can quickly ramp up their session to their desired level. This can be repeated until the maximum intensity has been reached.

No. The Cefaly II device has replaced the Cefaly I. Any orders placed on or after July 18th, 2016 will receive the Cefaly II. No new headband-like devices will be produced or shipped. Electrodes for the original Cefaly I will still be manufactured and available.

Cefaly II

• Compact, fits easily in pocket or purse
• Device is magnetically connected to the electrode
• Patient may ramp up intensity and/or pause a session as many times as desired until maximum intensity is reached
• Powered by a rechargeable battery

Cefaly I

• Bulky, unable to fit in pocket
• Headband is mechanically connected to the pin of the electrode
• Patient may pause a session once
• Powered by two AAA batteries of 1.5 V

No, you do not need a new prescription as long as your original prescription was sent to us.

Yes, you have until the end of 2016. Contact us at info@cefaly.us to initiate this process.

No, the new electrodes will not work with the Cefaly I. There are specific electrodes for each model; an electrode with a plastic pin for the Cefaly I and an electrode with a magnetic connection for the Cefaly II.

Yes, they will be manufactured and available for 5 years.

At this time, there is no exchange policy for previously purchased Cefaly I devices.